GOBLIX Rider Privacy Policy
Version 1.0 · Effective 14 October 2026
Matter Motor Works Private Limited, a company incorporated under the Companies Act, 2013, CIN U34300GJ2019PTC105854, registered office at 301, Parishram Building, 5B Rashmi Society, Near Mithakhali Six Roads, Navrangpura, Ahmedabad, Gujarat – 380009 ("Matter", "we", "us") operates the GOBLIX rider app and two-wheeler rental service. Matter collects and holds your personal data and is responsible for it. This policy is published under the Information Technology Act, 2000 and the rules made under it, and applies together with any other data protection law in force in India.
This notice explains what we collect, why, who we share it with, how long we keep it, and how you can exercise your rights.
1. Who this applies to
The Service is only for persons aged 18 or above. We do not knowingly collect data of anyone under 18. If we learn we have, we will delete it.
2. What we collect and why
| Data | Purpose | Basis |
|---|---|---|
| Name, mobile number, email (if given) | Create and run your account; send OTPs and service messages | Consent |
| Government-issued photo ID (such as masked Aadhaar, passport, voter ID or PAN) | Verify your identity; keep hirer records required for rental operators | Consent; legal obligation |
| Driving licence | Confirm you are licensed to ride; give driver details to authorities for challans and accidents | Consent; legal obligation |
| Live selfie and face-match result | Confirm that you are the person shown on your ID, which may include automated face matching by our verification service provider | Consent |
| Bookings, plans, vehicle assigned, check-out and check-in photographs | Provide the rental; assess condition and damage; resolve disputes | Consent |
| Payment records, invoices, deposit and dues balances (no card or bank details) | Confirm payment; issue invoices; refund deposits; recover dues; tax compliance | Consent; legal obligation |
| Vehicle telematics during your rental: location, speed, distance, battery status, riding events | Locate and secure the vehicle; breakdown support; investigate accidents, theft and misuse; immobilisation under the Terms; calculate charges | Consent |
| Challans, accident and theft reports, FIR copies | Handle fines, insurance claims and police matters | Consent; legal obligation |
| Support chats, emails and recorded calls | Resolve requests; quality and dispute resolution | Consent |
| Device and browser type, push token, app logs, IP address | Send notifications; keep the app secure; maintain logs required by law | Consent; legal obligation |
We do not collect your mobile device's location through the app unless we first ask for your permission. Vehicle location comes from the vehicle's telematics unit while the vehicle is rented to you. We do not store your full Aadhaar number or any biometric data from UIDAI.
We do not collect or store your card or bank account details. Payments are processed by our payment service providers.
We do not sell your data or share it with data brokers or third-party advertisers. If we want to send you promotional messages, we will ask for separate consent.
3. Your consent
We process your personal data with the consent you give when you register and accept this policy, or where otherwise permitted by law. You may choose not to provide any data, but we may then be unable to provide the Service. You may withdraw consent at any time through the app or by writing to the Grievance Officer. Withdrawing is as easy as giving consent.
If you withdraw consent during an active rental, we will need to end the rental under the Terms. We may keep data we are required by law to keep, or need to recover dues, under section 6. Withdrawal does not affect processing done before it.
4. Who we share data with
We share personal data only as needed for the purposes above:
| Recipient | What and why |
|---|---|
| Matter operations and support staff | KYC review, rentals, support (role-based access only) |
| Technology platform and cloud hosting providers | Hosting and operating the app, the fleet platform and data storage |
| Identity verification service providers | Verifying identity documents and face matching |
| Messaging and notification service providers (SMS, WhatsApp, email and push notifications) | Delivering OTPs, service messages and app notifications |
| Payment service providers | Generating payment links and confirming payment status |
| Insurers, surveyors and authorised service centres | Accident, damage and theft claims and repairs |
| Police, traffic, transport and other government authorities | Challans, FIRs, legal requests and compliance with law |
| Authorised recovery and collection agents, lawyers and auditors | Recovering vehicles and dues; legal and audit work, under confidentiality obligations |
| A buyer or successor of the Service | Only on a merger, sale or restructuring, with the same protections |
Our service providers process data only on our instructions, under contracts with security and confidentiality obligations.
Transfers outside India. Some service providers may store or process data outside India. Where they do, we require them to protect it to at least the standard required under Indian law, and we do not transfer data to any country to which transfer is restricted under Indian law.
5. How we protect your data
We follow reasonable security practices and procedures suited to the nature of the data, including:
- Encryption in transit (HTTPS) and at rest.
- KYC documents in private storage, with role-based access and access logging.
- Regular access reviews and security testing.
- If a personal data breach occurs, we will inform affected Riders without delay. We will report it to CERT-In and any other authority as required by law.
6. How long we keep data
| Data | Retention |
|---|---|
| Account and KYC documents | While your account is active, and for a reasonable period after your last rental ends to handle late challans, claims and disputes |
| Telematics data | For as long as needed for the purposes above, and longer only if needed for an ongoing accident, theft, insurance or legal matter |
| Check-out and check-in photographs | For a reasonable period after the rental ends to handle damage claims and disputes |
| Invoices and tax records | As required under the CGST Act, 2017 (currently 72 months from the due date of the annual return) |
| Accounting records | 8 years, as required under the Companies Act, 2013 |
| Logs and traffic data | For the period required under applicable law |
| Records for an active dispute, claim or dues recovery | Until it is finally resolved |
When a retention period ends, we delete the data or anonymise it so it no longer identifies you.
7. Your rights
Subject to applicable law, you may:
- Access a summary of your personal data, how we process it, and who we have shared it with;
- Correct, complete or update your data;
- Erase your data when it is no longer needed, subject to section 6;
- Withdraw consent under section 3;
- Nominate another person to exercise your rights if you die or become incapacitated; and
- Raise a grievance with us and, if not satisfied, approach the appropriate authority under applicable law.
You can exercise these rights through the app, on our account deletion page, or by writing to the Grievance Officer. We may need to verify your identity first.
Account deletion. We will act on a verified deletion request within 30 days and confirm in writing. Deletion cannot be completed while a rental is active or dues are unpaid. Records we must keep under section 6 will be deleted when their retention period ends.
8. Grievance Officer and contact
Legal Team, Grievance Officer, Matter Motor Works Private Limited, 301, Parishram Building, 5B Rashmi Society, Near Mithakhali Six Roads, Navrangpura, Ahmedabad, Gujarat – 380009. Email: legal@matter.in.
We will acknowledge your grievance within 48 hours and resolve it within one month of receipt. If you are not satisfied, you may approach the appropriate authority under applicable law.
9. Changes to this policy
We will notify you in the app at least 7 days before any material change takes effect. If a change needs fresh consent, we will ask for it.
Version history: 1.0: 14 October 2026